Samurai Status Page

The Samurai Status page allows Samurai XDR and Samurai MDR users to monitor status of elements of the Samurai XDR platform.

Click https://status.samurai.security.ntt/ 

The main Status Page provides an overall status of platform elements - this includes the following:

• User Authentication : User authentication to the Samurai XDR application and Help Center
• XDR SaaS Application: Availability of the Samurai XDR application 
• Telemetry Collection: Samurai XDR infrastructure to collect and/or ingest telemetry from client data sources. This is highlighted in two different elements:
  • Cloud Telemetry Collection: Telemetry collection from Cloud Collectors deployed in Samurai XDR
  • Local Telemetry Collection: Telemetry collection from Local Collectors deployed in a client's environment
• Event Processing: Subsystems and components used for event processing of client telemetry data. This is highlighted as two different elements: 
  • AI Engine: The Samurai XDR Artificial Intelligence engine
  • Processing Pipeline: Subsystems and components used for  processing client telemetry data

  Telemetry collection relates to the Samurai XDR platform components and not a client data source.

Each bar in a service element history represents a single day, from 90 days ago (on the far left) to today (on the far right). 

The color of each bar represents the most severe incident level that occurred on that date, in any of the related subservices or elements.

• Green bar: No issues. The service is performing as expected
• Yellow bar: Service degradation. There is intermittent or partial service interruption
• Red Bar: Outage. The service is currently unavailable

Viewing service incident information

Any day with a Service degradation (yellow bar) or Service outage (red bar) includes an incident summary.

To view an incident summary hover over the bar. The incident summary appears.

An incident summary can include the following information:

• Date of the incident

• Type of incident

• the time to resolve
• a link to related information

To view incident details click on the Related text.

Incident Details

Incident details can include:

• Descriptions of the incident under the following categories:
  • Investigating
  • Identified
  • Monitoring
  • Resolution
• Date and time of posting

Past Incidents

The Status page also lists past incidents for the last month.

You can also view Incident History by selecting the text at the bottom of the screen. Select any of the Incidents to view more information.

In addition by selecting Uptime you can view Uptime of each individual service level over a 3 month period.